At KORE EXIM, we strive to provide reliable and efficient shipping services to ensure your orders are delivered promptly and securely. This Shipping Policy outlines our shipping procedures and practices to help you understand the shipping process.
Shipping Methods:
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Standard Shipping: We offer standard shipping for all orders, which includes delivery within the specified timeframe based on your location. The shipping time may vary depending on the destination and customs procedures.
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Expedited Shipping: For customers who require faster delivery, we offer expedited shipping options at an additional cost. Expedited shipping ensures quicker delivery of your orders compared to standard shipping.
Shipping Rates:
Shipping rates are calculated based on the following factors:
- Destination country/city
- Order weight and dimensions
- Shipping method selected (standard or expedited)
You will be provided with the applicable shipping rate during the checkout process, before finalizing your order.
Order Processing and Handling:
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Order Processing Time: Upon receipt of your order, our team will process and verify the details before proceeding with shipping. Order processing typically takes [number of days] business days. Please note that processing times may vary during peak seasons or due to unforeseen circumstances.
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Order Handling: Your order will be carefully packed and prepared for shipping to ensure safe and secure delivery. We take great care in handling products to prevent any damage during transit.
Shipping Notifications:
Once your order has been shipped, you will receive a shipping confirmation email containing the following details:
- Tracking number: A unique tracking number will be provided to monitor the status and location of your shipment.
- Shipping carrier: Information about the shipping carrier responsible for delivering your order.
Please allow [number of days] business days for the tracking information to be updated in the carrier’s system.
Shipping Restrictions:
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International Shipping: We offer international shipping to [Countries/Cities]. However, please be aware that customs regulations and import duties may apply, and these charges are the responsibility of the recipient.
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Prohibited Items: Certain items may be restricted or prohibited from international shipping due to customs regulations or safety concerns. It is your responsibility to ensure that your order complies with all relevant shipping restrictions.
Shipping Address:
Please ensure that your shipping address is accurate and complete when placing an order. We are not responsible for delays or non-delivery caused by incorrect or incomplete shipping information provided by the customer.
Lost or Delayed Shipments:
In the rare event of a lost or significantly delayed shipment, please contact our customer support team at [customer support email/phone number]. We will initiate an investigation with the shipping carrier to locate the package or arrange for a replacement or refund as necessary.
Note: This Shipping Policy is subject to change without notice. Please check the policy on our website [www.koreexim.co/shipping-policy] for the most current version.
By purchasing from KORE EXIM and using our website, you agree to the terms and conditions outlined in this Shipping Policy. If you have any questions or need assistance with shipping-related matters, our customer support team is available to help. Thank you for choosing KORE EXIM for your shipping needs.