Refund And Return Policy

At KORE EXIM, we strive to provide you with the best possible products and services. If you are not completely satisfied with your purchase, we offer a transparent and hassle-free Refund and Return Policy, subject to the terms outlined below.

Refunds and Returns:

  1. Eligibility: To be eligible for a refund or return, you must meet the following criteria:
  • The product must be in its original condition, unused, and undamaged.
  • The return request must be initiated within [number of days] days from the date of delivery.

  1. Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately within [number of days] days of delivery. We will arrange for the product to be returned and replaced or issue a full refund, including any shipping charges.

  2. Change of Mind: If you change your mind about a product and wish to return it, please notify us within [number of days] days of delivery. The product must be in its original packaging and condition for a refund to be issued. Please note that return shipping costs will be the responsibility of the customer.

  3. Incorrect Product Received: In the rare event that you receive an incorrect product, please notify us within [number of days] days of delivery. We will arrange for the correct product to be delivered, and you may return the incorrect product for a full refund or replacement.

  4. Refund Process: Upon receiving and inspecting the returned product, we will process your refund within [number of days] days. Refunds will be issued using the original payment method. Please note that depending on your payment provider, it may take additional time for the refund to reflect in your account.

  5. Exclusions: The following items are not eligible for returns or refunds:

  • Perishable goods, such as fresh fruits and vegetables.
  • Products with broken seals or tampered packaging.
  • Custom-made or personalized products.
  • Clearance or sale items.
  1. Return Shipping Instructions: To initiate a return, please follow these steps:
  • Contact our customer support team at [customer support email/phone number] to inform them about your return request.
  • Securely package the product to prevent damage during transit.
  • Include the original packing slip or proof of purchase inside the package.
  • Ship the return package to [return address] using a trackable shipping method.

  1. Return Shipping Costs: For damaged, defective, or incorrect products, KORE EXIM will cover the return shipping costs. However, for change-of-mind returns, the customer will be responsible for return shipping expenses.

  2. Customer Support: If you have any questions or need assistance with your return, our customer support team is available to help. You can reach us at [customer support email/phone number].

Note: This Refund and Return Policy is subject to change without notice. Please check the policy on our website [www.koreexim.in/refund-return-policy] for the most current version.

By purchasing from KORE EXIM and using our website, you agree to the terms and conditions outlined in this Refund and Return Policy. Your satisfaction is our priority, and we will make every effort to ensure your shopping experience with us is enjoyable and seamless. Thank you for choosing KORE EXIM.

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